T.V. Trouble
- I worked in a call center for a well known cable/broadband provider when an older woman calls about her TV not working properly.
- Client: “I cannot see the picture on my TV.”
- Me: “Is it just black, or are there some numbers or text on the screen?”
- Client: “No picture, but I can see the clock telling me what time it is.”
- Me: “Ok, there should be some buttons on the side where you can change the channel or input. Do you see those buttons?”
- Client: “I don’t see anything about channel, but there are buttons.”
- Me: “What buttons do you see?”
- Client: “Well, I see Time, Start/Stop and Defrost…”
- Me: “Ma’am, are you looking at your microwave?”
- Client: “…Oh dear. I hope not.”
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